Support

Payments & Purchase Options

Available Payment Methods

Checkout on LearnOutLive Books

Our website checkout automatically selects the available payment provider based on your location and the payment options available there:

  • European Union customers: checkout is handled by Paddle, which calculates and collects applicable VAT and shows the tax breakdown before payment.
  • Many customers outside the EU: checkout is handled through PayPal, where available.
  • Payment methods and currency options can vary by country.

Payment Availability

Payment methods and currency options vary by country. If you cannot complete a purchase through the main checkout, please contact support and include your country and the error message you received.

note
Our product pages use USD prices. The checkout may convert the price to your local currency and add applicable taxes. The final amount and full tax breakdown are shown before you pay.

Purchase Process

Buying Through Our Website

  1. Browse and add items to your cart
  2. Select your preferred payment method
  3. Complete the secure checkout process — your account is automatically created using the email you enter at checkout (no manual registration needed)
  4. You'll be logged in automatically and can access your purchases immediately in your account — you can set your password anytime in your account settings.
tip
You don't need to create an account beforehand. Just checkout with your email and your library is created automatically.

Payment Security

Secure Transactions

  • SSL encryption for all payments
  • PCI DSS compliant payment processing
  • No credit card information stored on our servers
  • Trusted payment providers

Purchase Protection

  • Secure payment handling
  • Clear purchase receipts
  • Accidental order? No problem, get a refund

International Purchases

All prices on our store are listed in USD. Proceed to checkout to see whether local-currency conversion is available for your country.

Applicable taxes are calculated at checkout. For EU purchases, Paddle shows the applicable VAT as part of the final checkout breakdown.

note
Payment providers and payment methods are not available in every country. If you cannot complete checkout, please contact support with your country and any error message.

Troubleshooting

Common Payment Issues

Payment declined

  • Verify your card information
  • Check available funds
  • Contact your bank if needed

Payment completed but access is missing

  • Check your payment confirmation email
  • Sign in using the same email address used at checkout
  • Allow a few minutes for your library to update, then refresh My Library
  • If access is still missing, contact support with your order number or payment receipt

Getting Help

If you encounter any payment issues:

  1. Check your email for payment confirmation
  2. Sometimes confirmations accidentally land in Spam
  3. Contact support with:
    • Order number (if available)
    • Payment method used
    • Error message received