Troubleshooting Guide

Using CloudReader as a Fallback

1. Return to your library in your account
2. Look for the "CloudReader" option next to your book
3. Navigate to the chapter where you left off

Common Issues and Solutions

Reading Issues

Book Not Loading

1. Check your internet connection
2. Make sure you are logged in at books.learnoutlive.com
3. Try refreshing the page
4. Clear browser cache and reload

Navigation Problems

1. Stuck Pages

   • Use keyboard arrows as alternate navigation
   • Try switching between single/double column mode
   • Refresh the page while maintaining position

2. Table of Contents Not Working

   • Try closing and reopening the TOC panel
   • Reload the current chapter

Display Issues

Text Display Problems

1. Incorrect Font Loading

   • Switch to a different font and back
   • Refresh the page
   • Check internet connection for web fonts

2. Layout Issues

   • Toggle between single and double column modes
   • Adjust font size
   • Check if content is fully loaded

3. Dark Mode Issues

   • Toggle theme switch
   • Refresh the page
   • Check system dark mode settings

Audio Features

Audio Not Playing

1. iOS Devices

   • Grant audio permissions when prompted
   • Check device silent mode
   • Verify audio content availability

2. Other Devices

   • Check browser audio permissions
   • Verify audio is not muted
   • Try a different browser

Performance Issues

Slow Loading

1. Large Books

   • Wait for initial load to complete
   • Check internet connection speed
   • Clear browser cache
   warning

   Please be aware that TalkingBooks typically range from 40 to 60 MB in size. If you're using a limited data plan, consider downloading books when connected to Wi-Fi to avoid excessive data charges.

2. Memory Usage

   • Close other browser tabs
   • Refresh the page
   • Restart the browser

Responsiveness

1. UI Lag

   • Reduce page size (single column mode)
   • Close background applications
   • Check system resources

2. Touch Response Issues

   • Clean the screen
   • Check for screen protector interference
   • Verify browser touch support

Browser Compatibility

Supported Browsers

• Chrome
• Firefox
• Safari
• Edge

Known Browser Issues

1. Safari

   • Audio permission handling differences
   • Custom font loading variations
   • Touch gesture variations

2. Mobile Browsers

   • Screen rotation handling
   • Font size adjustment limitations
   • Touch zone interference

Error Recovery

Lost Progress

1. Make sure that you are using the same device
   • Reading progress is currently stored per device
   • Progress does not sync between different devices

Application Errors

1. Clear browser data
2. Update browser
3. Try private/incognito mode
4. Report issues with error details